Shipping policy

SHIPPING & DELIVERY

Les CouCous ships worldwide. Shipping time varies depending on the destination. The following options are available for delivery to your requested address:

Domestic Delivery

Orders placed outside working hours (9am-6pm), after the cut-off time, or on any UAE public holiday or Sunday will be considered as placed on the next UAE working day. Order delivery may face delays during promotional activity, sale season and bank holidays — during these times, same-day and next-day delivery may not be available. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address provided to us on the confirmed date of delivery. Please reach out to us via Whatsapp on +971 52 860 5705 for Cash on Delivery orders. Kindly note that orders paid for by COD attract a 25 AED delivery fee.

International Delivery
Shipping fees will be calculated at checkout and vary depending on the destination and selected shipping method. Orders are typically delivered within 5-7 business days after processing, though this may vary based on your location. Additional charges, such as handling fees, customs duties, or taxes, may apply and are the responsibility of the customer.

Pre-Order Delivery
The above table of delivery times does not apply to Pre-Orders. Your item will be shipped according to the expected release date, as indicated on the product page of the item.

General Delivery Conditions
Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only and can be affected by factors beyond our control. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

Address Changes & Tracking
Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. Delivery confirmation will be available for all shipments.

Lost or Damaged Shipments
In the event of a lost or damaged shipment, please contact our customer support on customercare@lescoucous.com within 48 hours of the delivery date. We will investigate the issue and take appropriate measures, which may include offering a replacement or issuing a refund.